Help Center

How to create your first AI agent

1. Enter your website URL — On the homepage or onboarding screen, paste your business website address and click “Create Agent.”
2. Wait for the AI scan — Woizer automatically reads your site, extracts products, services, contact info, FAQs, hours, and more. This takes about 30–90 seconds.
3. Review and test — Once the scan finishes, a live preview agent appears. Talk to it or type to verify the answers are correct.
4. Deploy — When you're happy, choose a channel: embed the widget on your site, connect a phone number, or share your Agent Page link.

You don't need to create an account until you're ready to deploy. Everything before that step is free and requires no sign-up. After you sign up, phone assistants come with a free 14-day trial: test calls in your browser, and you pay only when you connect a number.

Testing your agent before going live

After the AI scan completes, your agent is immediately available for testing. You can:

• Speak to it using your microphone (click the orb or mic icon)
• Type questions in the text input
• Ask about products, hours, or services to verify accuracy
• Test in multiple languages — the agent auto-detects and responds in the same language

If something is wrong, you can re-scan your site or manually edit the knowledge base from the dashboard after deploying.

Deploying the widget on your website

The widget is a single line of code you add to your site. Once added, a voice orb appears in the bottom-right corner of every page. Visitors can click it to start a voice or text conversation with your AI agent.

To get your embed code:

1. Go to your Dashboard → select your agent → “Deploy” tab
2. Copy the <script> snippet
3. Paste it before the closing </body> tag on your site

Connecting a phone number

A phone agent answers real calls on a dedicated number. To set one up:

1. In your Dashboard, click “Connect Phone” or go to Settings → Phone
2. Choose from available numbers (US, UK, DE, IL, AU — based on your location)
3. Click “Confirm & Activate”
4. Your agent starts answering calls immediately

You can forward your existing business number to this new Woizer number, or advertise the new number directly.

Numbers in your plan

Starter includes one number, Pro two and Scale three. Your plan can have more assistants than numbers, for example one to try things on. Each assistant that answers the phone needs its own number.

Disconnecting and moving a number

A number you disconnect isn't lost: it stays yours for 30 days and counts toward your plan's numbers. Meanwhile you can connect it to any of your other assistants in one click, and the call forwarding you set up to it keeps working. After 30 days without an assistant it's released.

When all your plan's numbers are in use and you choose a new number, a disconnected number (or the one being replaced) is released for good. We tell you which one before you connect.

Embedding on any HTML site

Copy your embed snippet and paste it into your site's HTML, just before the closing </body> tag:

That's it. The widget loads automatically on every page where this script is included.

Adding to Wix

1. In your Wix editor, go to Settings → Custom Code
2. Click “Add Code” → paste your Woizer script snippet
3. Set placement to “Body - end” and apply to “All pages”
4. Publish your site

Adding to Shopify

1. In your Shopify admin, go to Online Store → Themes → Edit Code
2. Open theme.liquid
3. Paste your Woizer script snippet just before </body>
4. Save

Using Google Tag Manager

1. In GTM, create a new Tag → Custom HTML
2. Paste your Woizer script snippet
3. Set the trigger to “All Pages”
4. Submit and publish

Customizing widget appearance

You can customize the widget from your Deploy panel:

• Orb style — Choose between Silk (animated fabric texture) or Crystal
• Color — Pick any brand color, or use the auto-detected color from your site
• Theme — 4 options: Default (dark purple), Brand-match, Light/Neutral, Dark/Luxury
• Greeting — Customize the bubble message visitors see before clicking

Choosing and activating a phone number

Woizer provides dedicated phone numbers in multiple countries. Numbers are allocated instantly — no paperwork or waiting period. The number is yours for as long as your subscription is active.

Setting business hours

In Dashboard → Settings → Phone, you can configure when the agent answers calls:

• Always on — Agent answers 24/7
• After hours only — Agent answers only outside your set business hours
• Overflow — Agent picks up if you don't answer within a set number of rings

Call routing modes

Choose how the AI agent and your team share responsibility:

• AI-first — Agent handles the call; transfers to you only if the caller explicitly asks for a human
• Screen & route — Agent asks what the caller needs, then connects to the right team member
• Backup — Calls go to you first; AI picks up only if you don't answer

Emergency transfer to a human

If a caller says “I want to speak to a person” or gets frustrated, the agent can transfer the call to your phone number. Configure the transfer number in Dashboard → Settings → Phone → Emergency Transfer.

Understanding your call log

The call log shows every interaction your agent has handled. Each entry displays:

• Caller info (phone number or “Widget visitor”)
• Duration
• Sentiment (positive / neutral / negative — detected by AI)
• Outcome (Success / Neutral / Action Required)
• Status (Completed / Missed)

Click any row to open the full transcript, AI summary, and recording.

Reading AI summaries and transcripts

Every call is automatically transcribed and summarized. The AI summary gives you a 2–3 sentence overview of what the caller needed and what happened. The full transcript shows the exact dialogue between the agent and the caller.

Sentiment and outcome analytics

Your dashboard shows charts for:

• Call volume over time
• Outcome breakdown (how many calls resolved successfully)
• Sentiment distribution (how callers felt during the interaction)

Use these to identify patterns — for example, if negative sentiment spikes on certain topics, you may need to update your knowledge base.

Setting up follow-up actions

After a call ends, Woizer can automatically trigger follow-up actions:

• Send a summary email to you or your team
• Send an SMS or WhatsApp message to the caller
• Create a calendar booking
• Trigger a webhook to your CRM or automation tool

Configure follow-ups in Dashboard → Settings → Follow-up Policy.

What is an Agent Page?

An Agent Page is a public, shareable mini-site for your business — powered by your AI agent. It shows your products, services, FAQs, and contact info in a clean layout. Visitors can interact with it by voice or by tapping elements on the page.

Think of it like a Linktree or Taplink, but interactive — the AI responds to voice commands and updates the page in real time (highlights products, opens FAQ answers, adds items to a cart).

Sharing your Agent Page link

Your Agent Page lives at woizer.com/s/your-agent-id. Share this link anywhere — social media bios, WhatsApp, email signatures, Google Business Profile, or printed materials with a QR code.

How voice interaction works on the page

When a visitor opens your Agent Page and taps the voice button:

1. The AI agent greets them
2. As the visitor speaks, the page responds in real time — scrolling to relevant sections, highlighting products, expanding FAQ answers
3. The visitor can also tap items directly — the agent acknowledges and provides more info

The page works fully in touch-only mode too. Voice is an enhancement, not a requirement.

Available plans and pricing

Woizer offers four separate products — you can subscribe to any of them. All prices include VAT.

Widget Agent (for your website)

Phone receptionist (dedicated phone number)

Office Manager

Lead Caller

Lead Caller fair use: up to 3 minutes of calls a lead on average a month, the time after a transfer to sales included.

The phone products have no free tier, but you can try it free for 14 days: build your assistant and hear it on test calls in your browser. You pay only when you connect a number. Widget Agent has a generous free tier with no credit card required.

How usage is counted

• Widget minutes — Counted from the moment a visitor starts a voice session until they close the widget or it times out (5 minutes of inactivity)
• Phone minutes — Counted per minute of call duration, rounded up to the nearest minute

Each product tracks usage independently. On the Widget free tier, voice is paused and the widget switches to text-only mode when you reach your limit. On paid plans, overage charges apply at your plan's per-minute rate. You'll see a warning in your dashboard at 80% usage.

Upgrading or downgrading your plan

Go to Dashboard → Billing. Each product (Widget, Phone — receptionist or Office Manager — and Lead Caller) has its own subscription that can be upgraded or downgraded independently. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing period.

Cancelling your subscription

You can cancel either product independently from Dashboard → Billing. Your agent will continue working until the end of your current billing period. After that:

• Widget cancelled — reverts to the free tier (15 min/mo, 1 agent)
• Phone cancelled — calls stop being handled, and the phone numbers are released

Your data (transcripts, summaries, analytics) remains accessible for 30 days after cancellation.