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Privacy Policy

Last updated: September 2026

Woizer (“Woizer,” “we,” “us,” or “our”) provides an AI-powered voice agent platform for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and related services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.

1. Introduction

This policy applies to all visitors to our websites, registered users (“Customers”), and individuals who interact with voice agents or widgets deployed by our Customers (“End Users”). If you are an End User, the business that deployed the agent is typically the data controller for your conversation data; Woizer processes that data on their behalf.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, organization name, and authentication credentials managed through our identity provider (Clerk). We also collect billing information when you subscribe to a paid plan.

2.2 Agent Configuration Data

We collect information you provide to configure your AI agents, including business descriptions, website URLs, knowledge base content, voice and language preferences, and integration settings.

2.3 Voice and Call Data

Voice data notice

When voice agents are active, calls are recorded and transcribed for service delivery and quality improvement. This includes audio recordings, transcriptions, call metadata (duration, timestamps, caller information), and AI-generated summaries. Customers are responsible for informing their End Users about call recording in compliance with applicable laws.

2.4 Website Scanning Data

Website scanning notice

When you provide a URL for agent creation, we crawl publicly accessible pages of that website to build your agent's knowledge base. This includes extracting text content, navigation structure, product/service information, and contact details from public pages. We only scan URLs you explicitly provide or that are linked from those URLs.

2.5 Usage and Technical Data

We automatically collect device information, browser type, IP address, session identifiers, interaction events, error logs, and performance metrics when you use our Services or interact with deployed agents.

3. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Services
  • Build and improve AI agent knowledge bases from your provided content
  • Process and deliver voice interactions in real time
  • Generate call transcriptions, summaries, and analytics
  • Authenticate users and prevent fraud and abuse
  • Process payments and manage subscriptions
  • Improve the accuracy and quality of our AI systems
  • Send service-related communications and updates
  • Comply with legal obligations and enforce our Terms

4. Data Storage & Security

Your data is stored in secure cloud infrastructure with encryption in transit and at rest. We implement administrative, technical, and organizational security measures including access controls, monitoring, and regular security assessments. Our primary database is hosted on Supabase with PostgreSQL, providing enterprise-grade security and compliance features.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We continuously work to improve our security practices.

5. Google API Services — Limited Use Disclosure

Google Calendar Integration

Woizer's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What we access:

  • calendar.events — Read and create calendar events to check availability and book appointments during AI phone calls
  • calendarlist.readonly — Read the list of calendars so the user can select which calendar to use for booking

How we use Google Calendar data:

  • During a live phone call, the AI agent reads free/busy time slots to suggest available appointment times to the caller
  • When a caller confirms an appointment, the agent creates a calendar event with the agreed-upon details
  • Calendar data is accessed only in real-time during active calls and is not stored, cached, or persisted after the call ends

What we do NOT do with Google Calendar data:

  • We do not store, cache, or retain calendar data beyond the duration of the call
  • We do not share calendar data with any third party
  • We do not use calendar data for advertising, marketing, or profiling
  • We do not allow humans to read calendar data unless explicitly authorized by the user for support purposes
  • We do not use calendar data to train AI models

Revoking access:

You can disconnect Google Calendar at any time from your Woizer dashboard (Settings → Integrations) or by visiting your Google Account permissions page. Revoking access immediately stops the AI agent from accessing your calendar.

6. Third-Party Services

We use the following categories of third-party services to deliver the platform. Each operates under their own privacy policies:

  • Voice and real-time communication: LiveKit
  • Speech-to-text: Deepgram
  • Language models: Groq
  • Text-to-speech: Cartesia
  • Authentication: Clerk
  • Database: Supabase
  • Payments: Paddle
  • Calendar integration: Google Calendar API (see Section 5 above)

We may share necessary data with these providers solely for the purpose of delivering the Services. We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services:

  • Account data: retained while your account is active and for a reasonable period after deletion
  • Call recordings and transcripts: retained according to your plan settings
  • Usage logs and analytics: retained for up to 24 months
  • Billing records: retained as required by tax and accounting regulations

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to certain processing of your data
  • Withdraw consent: Where processing is based on consent, withdraw it at any time

For EU/EEA residents (GDPR): You have the right to lodge a complaint with your local data protection authority.

For California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at support@woizer.com.

8. Cookies

We use cookies and similar technologies for authentication, security, preferences, and analytics. For details, see our Cookie Policy.

9. Children's Privacy

The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Israel and the United States. Where required, we use appropriate safeguards such as standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes, we will provide additional notice as required by law.

12. Contact

If you have questions or concerns about this Privacy Policy, contact us at support@woizer.com.