Refund Policy

Woizer (“Woizer,” “we,” “us,” or “our”) is committed to fair and transparent billing. This Refund Policy explains how cancellations, credits, and refunds work across our subscription plans.

1. Free Trial

Every Woizer account begins with a free 14-day trial. You can build your assistant, customize it, and hear it on test calls in your browser before committing to a paid plan. No credit card is required to start, and you pay only when you connect a number.

Because the trial is provided at no cost, no refund applies to the trial period.

2. Paid Subscriptions

Paid plans (receptionist Starter, Pro and Scale; Office Manager and Office Manager Plus; Lead Caller plans; and the widget Pro and Business plans) are billed monthly in advance. Prices include VAT. Your subscription renews automatically on the same calendar day each month unless cancelled prior to the renewal date.

You may cancel your subscription within 14 days of your initial purchase for a full refund, no questions asked. After the 14-day window, your subscription remains active and fully functional until the end of the current billing cycle, but no refund will be issued for the remaining period.

3. Cancellation

You may cancel your subscription at any time from your Dashboard or by contacting support. Upon cancellation:

• Your agent remains live and fully operational until the end of the current billing period.
• No further charges will be made after the billing period ends.
• Phone plans have no free tier: phone calls stop after the paid period expires. Widget accounts move to the Free widget plan.
• Call history, transcripts, and agent configurations are retained for 30 days after downgrade, then permanently deleted.

4. Exceptions — When We Do Issue Refunds

We will issue a full or pro-rated refund (or account credit, at your choice) in the following circumstances:

• Platform downtime. If a verified outage on our end prevented your agent from handling calls for more than 24 continuous hours during a billing period, you are entitled to a pro-rated credit for the affected days.
• Duplicate charge. If you were charged twice for the same billing period due to a technical error, the duplicate charge will be refunded immediately.
• Upgrade error. If you upgraded by mistake and contact us within 48 hours without having used the additional capacity of the higher tier, we will revert the charge and restore your previous plan.

To request a refund under these exceptions, contact us at support@woizer.com within 7 days of the event.

5. Phone Numbers

Dedicated phone numbers are included in phone plans (Starter 1, Pro 2, Scale 3, Office Manager 2, Office Manager Plus 3, and 1 more with a Lead Caller plan) and are not a separate paid add-on. Because we incur third-party carrier costs when a number is allocated, the part of a payment that covers a provisioned number is non-refundable.

6. Overage Charges

On the Free widget plan, voice is paused when your limit is reached and the widget switches to text-only mode. On paid plans, overage charges apply at your plan's per-minute rate. Overage is billed at the end of each billing cycle. Overage charges are non-refundable.

7. How Refunds Are Processed

Approved refunds are returned to the original payment method within 5–10 business days. If the original method is no longer available, we will issue an account credit.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated at least 14 days before taking effect.

9. Contact

Questions about billing, refunds, or cancellations? Reach us at support@woizer.com. We aim to respond within one business day.

Woizer is operated by I.D.M, a registered business in Israel. Business ID: 032882078.