How usage is counted
Each product counts on its own: call minutes on the phone and website, leads for the Lead Caller. An email at 80% and 100% of the minutes.
- Phone: the minutes of every call the assistant answered or made.
- Website: the minutes of conversations with visitors on your site.
- Lead Caller: each new number in 30 days is one lead, with all the tries to reach it.
Your own test calls don't count.
Getting close: you get an email at 80% of the month's minutes, and again at 100%.
When the minutes run out:
- On the website's free plan the assistant switches to text only until next month, once the month's minutes or conversations run out.
- On plans paid here the assistant keeps answering, and each extra minute is charged at your plan's rate. The Lead Caller charges each extra lead (Plans and pricing).
- A plan paid through Shopify or Wix stops at its limit.
See this month's usage in Account → Billing and plan.