Test calls with your assistant
Hear the assistant in your browser before customers call, and whenever you change something.
During the trial, or on a plan, you can talk to the assistant from any dashboard screen: tap the orb (on a phone it's in the bottom bar) and speak. Test calls don't count as the business's calls.
What to check:
- Questions customers really ask: prices, hours, where you are.
- Something the assistant shouldn't know, to hear how it handles it.
- Asking for a person, to check Settings → Transfer to a person.
- Another language: the assistant answers in the language it's spoken to in.
If an answer is wrong: fix it in Knowledge. After any change in Settings → Voice & greeting, tap "Talk to…" to hear the result right away.