How customers reach your assistant
Go live connects the assistant to your phone and website, and shows which channel really works.
Go live has a card for each channel:
- Phone: a number the assistant answers. Customers call it directly, or you forward calls to it from the business's usual line. See Connecting a phone number and Forwarding calls from your line.
- Website: a button in your site's corner that visitors tap to talk to the assistant. See Installing on your website.
What the statuses mean: a channel shows as working only once a real call came in on it, or the button really loaded on your site. So "Number connected · no calls are coming in yet" means the connection is fine but no customer has called yet. Usually it means the forwarding from your usual line isn't on yet.