Connecting a phone number
Pick the assistant its own number in Go live. The number connects right after payment.
- In Go live, on the Phone card: no phone plan yet? Tap See plans, choose one and pay. Have a plan? Tap Choose a number.
- Choose a country and a number. Today you can get a number right away in Israel, the US and Canada. Other countries need a local address and documents: tell us under "Another country?" and we'll let you know when it's possible.
- Connect the number. Israeli numbers can take a few minutes to activate, and the page updates by itself.
From then on every call to the number reaches the assistant, day and night, and every call is transcribed and summarized in Calls.
Keep the business's usual number? Yes. Customers keep calling the number they know, and you forward calls from it to the assistant's number. See Forwarding calls from your line.
Numbers in your plan
Starter includes one phone number, Pro 2 phone numbers and Scale 3 phone numbers. Pro and Scale have more assistants than numbers, for example one to try things on, but each assistant that answers the phone needs its own number. Office Manager includes 2 phone numbers, and Office Manager Plus 3 phone numbers.
Disconnecting and moving a number
A number you disconnect isn't lost: it stays yours for 30 days and counts toward your plan's numbers. Meanwhile you can connect it to any of your other assistants. Once you connect it, the forwarding you set up to it keeps working. After 30 days without an assistant it's released.
When all your plan's numbers are in use and you choose a new number, a disconnected number (or the one being replaced) is released for good. We tell you which one before you connect.