Recording and privacy
What's kept from each call and for how long, and what callers are told at the start.
In Settings → Recording & privacy:
Recording
Every call is transcribed. Keep audio recordings decides whether the recording is kept too. Without it, only the transcript is.
What callers are told
Say it's an AI assistant and Say the call is recorded (or transcribed). On an Israeli number both start off. On a number outside Israel both start on, and if you turn them off you'll see Notice recommended. You're responsible for the rules where you are: in Europe and some US states you must tell callers.
On your website, visitors always see in the chat's header that it's an AI assistant, and that it's recorded or logged.
How long it's kept
- Conversations: 3, 6, 12, 24 or 36 months. The default: 12.
- Clients who stopped calling: 12, 24, 36 or 60 months. The default: 24.
After the period only general call data remains (date, length, topic and outcome). A client with an upcoming appointment is kept.
A customer asked you to delete their data? On their card in Clients, tap Delete client. It's deleted at once.