What the assistant knows
In Knowledge you answer what the assistant didn't know, fix products and answers, and update from your website.
Everything the assistant knows about the business is in Knowledge. Every change saves by itself.
Unanswered questions
When a customer asks something the assistant doesn't know, the question lands here. Each has Answer or Skip, and sometimes a suggested answer. A suggested answer you approve as it is goes under Learned from calls, where you can turn it off. An answer you write or change is added to the FAQs. Either way it works from the next call.
Learning from calls works on Pro and up.
By topic
Products & services, FAQs, business details, about the business, policies and more information. Products, questions and the information lines can be edited, deleted and added. In business details you edit the fields, and an empty field takes what your site says. A product has a name, a price and a description.
- An item you deleted doesn't come back, even if your site still lists it. Find it under Removed by you, with Bring back.
- Business details you edited aren't overwritten by a website update.
Sources
- Update from website: Woizer reads your site again, in the background, within a few minutes. Nothing changes until you approve, in Review changes.
- Auto-update from the website: weekly on Pro, daily on Scale. Anything you edited yourself waits for your approval.
- File: PDF, Word, text or an image. On a phone you can also take a photo.
Check the result with a test call.