When the assistant answers
Always, only when you don't answer, or only outside opening hours. Set it in Settings → Business hours.
In Settings → Business hours you choose when the assistant answers:
- Always: the assistant answers every call, at any hour.
- When you don't answer: the call rings you first. If you don't pick up, the assistant answers.
- Outside hours: during opening hours the call rings you, outside them the assistant answers.
What it needs:
- The last two work on Pro and up. Until you upgrade, the assistant answers every call.
- They need your own number, the one that rings first. Without it, the assistant answers every call.
- "Outside hours" needs opening hours. Until they're set, the assistant answers every call.
The opening hours are also what the assistant tells customers who ask when you're open.